Return and Refund Policy

SUMMARY OF KEY POINTS

• Cancel Anytime: You can cancel your subscription at any time directly from your account settings, and you will keep access until the end of your current billing period.
• First-Time Subscribers: We offer a full refund within 14 days of your very first payment if Lumorig isn't the right fit for you.
• Yearly Renewals: You can request a refund within 14 days of a yearly renewal charge, provided you have only used a few credits.
• Monthly Renewals: Monthly subscription renewals are generally non-refundable.
• Unused Credits: Unused monthly credits have no cash value and cannot be refunded.
• Billing Partner: All payments and refunds are securely processed by our merchant of record, Paddle.

1. Our Promise#

We want Lumorig to be a valuable part of your creative workflow. Whether you are on our Maker plan ($12/month), our Studio plan ($36/month), or taking advantage of our yearly billing discount (about 20% off), we believe in providing a transparent and fair billing experience. Because we sell digital software subscriptions rather than physical goods, our "return" policy functions as a cancellation and refund policy.

We partner with Paddle, who acts as our merchant of record, to ensure your financial transactions are handled securely and your refunds are processed efficiently. If you ever have questions about your subscription, we are here to help.

2. Refund Eligibility#

We have designed our refund rules to give you peace of mind when trying out our platform, while protecting our business from abuse.

First-Time Subscribers If you are a new user trying Lumorig for the first time, you can request a full refund within 14 days of your initial payment. We want you to explore the platform risk-free to ensure it meets your needs.

Yearly Renewals It is easy to forget when a yearly subscription is about to renew. If your annual plan renews and you no longer need it, you can request a refund within 14 days of the renewal charge. To be eligible for this renewal refund, you must have used only a minimal amount of credits since the renewal date.

Monthly Renewals Because monthly plans are billed on a short, rolling basis, monthly renewals are not eligible for refunds except where strictly required by local law.

3. How to Cancel or Request a Refund#

We believe leaving our platform should be just as easy as signing up. You do not need to jump through hoops to stop your billing.

To Cancel Your Subscription:

1. Log in to your Lumorig account.
2. Navigate to Settings.
3. Click on Plan and select the option to cancel.

Your plan will remain active until the end of your current paid period, after which your account will automatically revert to our Free tier.

To Request a Refund: If you meet the eligibility requirements outlined above, please email us directly at hello@lumorig.com or reach out to our billing partner at paddle.net. Please include the email address associated with your Lumorig account so we can locate your purchase quickly.

4. The Refund Process#

Transparency is important to us when it comes to your money. Once your refund request is approved, we immediately notify Paddle to initiate the transaction.

All refunds are issued directly back to your original payment method (such as the credit card or PayPal account you used to sign up). Depending on your bank or credit card provider, it typically takes a few business days for the funds to appear on your statement. We cannot issue refunds to alternative cards or via different payment methods.

5. Exceptions and Non-Refundable Items#

To maintain our service quality and keep our pricing fair, certain aspects of our service are strictly non-refundable.

Unused Credits Your subscription provides you with a set number of monthly credits. Unused monthly credits are not refundable, cannot be exchanged for cash, and have no cash value.

Active Usage If you request a refund on a yearly renewal but have already consumed a significant portion of your credits for that new billing cycle, we reserve the right to deny the refund request.

6. Service Issues and Defective Digital Delivery#

Because Lumorig is a digital SaaS platform, you won't receive physical items that can be damaged in the mail. However, software can occasionally experience bugs or outages.

If a technical error on our end prevents you from accessing the platform, causes credits to be consumed without delivering the expected output, or otherwise severely impacts your ability to use the service you paid for, please contact us immediately. We will investigate the issue and, at our discretion, restore your lost credits or provide a prorated refund for the downtime.

7. Plan Changes and Upgrades#

If you realize you need more power and want to move from the Maker plan to the Studio plan, or if you want to switch from monthly billing to a yearly plan to save 20%, you can do this at any time from your account settings.

When you upgrade, Paddle will automatically calculate the price difference and apply a prorated charge or credit based on the time remaining in your current billing cycle. You do not need to cancel and request a refund to change your plan.

8. International Users and EU/UK Statutory Rights#

We proudly serve users globally and comply with regional consumer protection laws, including the GDPR and specific consumer rights directives in Europe.

EU and UK Consumers If you are located in the European Union or the United Kingdom, you have certain statutory rights regarding digital purchases. However, by subscribing to Lumorig and starting to use your credits immediately, you expressly acknowledge and agree that our service begins right away. By doing so, you waive your statutory right of withdrawal.

Despite this legal waiver, we still voluntarily honor our own 14-day money-back guarantee for first-time subscribers as outlined in Section 2 of this policy.

9. Contact Us#

If you have any questions about this policy, need help with a cancellation, or want to inquire about a refund, we are ready to assist you.

• For general support and refund requests: Email us at hello@lumorig.com
• For direct billing and payment inquiries: Visit our merchant of record at paddle.net
• Website: https://lumorig.com